Wednesday, 6 April 2011

J.D. Power: Service "Upsells" Aren't As Common As You Think

It's not the message about imminent car repairs that's important, but how it's delivered. That's what J.D. Power discovered about maintenance and repair services offered at car dealerships in its recent study of customer service. The study recorded the reactions of nearly 100,000 owners and lessees of 2006 to 2010 model year vehicles contacted...


Source: http://feedproxy.google.com/~r/TheCarConnection/~3/7P-6NNhWf_g/1057969_j-d-power-service-upsells-arent-as-common-as-you-think

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